Online merchants that sell either services or physical goods, such as clothing, electronics, and health products.
Impersonal shopping experience
Online shopping can be frustrating due to missing product information, unclear return policy, or buggy websites. Worst of all, no one is there to help when a customer has questions.
Customer support is slow
There are never enough agents to handle support tickets, resulting in slow and painful experiences for customers.
Hard to stand out
Most e-commerce stores within the same niche look alike these days. It's becoming harder to stand out.
Convert shoppers with 24/7 sales assistant
Chatbots can offer instant support around the clock. They can even make product recommendations to increase conversions and AOV.
Automate FAQ & ticket submission
Chatbots can answer commonly-asked questions and process new tickets automatically. As a result, support agents will have more time to solve complex requests.
Make shopping more fun
Chatbots are still relatively new as a tool. E-commerce stores can "wow" users by using chatbots to run loyalty programs, giveaways, or referral contests.
Landbot lets non-technical users build chatbots without writing a line of code.
E-commerce owners can constantly optimize their bots without putting together an expensive engineering team.
Landbot lets businesses pass customers between bots and humans seamlessly. Support agents can take over a conversation at any time through our build-in live chat dashboard.
Landbot lets users build chatbots on Websites (4 display formats), WhatsApp, Messenger, and more (via API).
E-commerce owners can decide the best channel to reach customers for each unique use case.